Privacy Policy

Effective October 14, 2026

Reboot Riot P.L.L.C. (“Reboot Riot,” “we,” “us”) operates Reboot Riot CRM, an internal system for managing customer relationships, service requests, equipment, scheduling, and billing workflows.

Information we handle

Depending on how the CRM is used, it may contain business names, contact names, email addresses, telephone numbers, service addresses, ticket descriptions, device and asset information, service records, and billing-related details. Staff authentication may involve identity information provided by our access-control provider.

How information is used

We use this information to provide IT services, communicate about requests, maintain service records, manage customer accounts, and support billing and accounting activities.

Service providers and integrations

We may use infrastructure, authentication, and accounting providers to operate the CRM. Where an accounting integration is enabled, relevant customer and transaction information may be exchanged with the accounting provider to support estimates, invoices, and payment status. We do not claim that every planned integration is currently enabled.

Access and security

The internal CRM is intended for authorized personnel. We use access controls and take reasonable steps to protect information, but no system can guarantee absolute security.

Retention

We retain information as needed for service delivery, legitimate business operations, legal compliance, and recordkeeping, then delete or de-identify it when appropriate.

Your requests

For questions or requests regarding personal information, contact Reboot Riot using the contact information on our website. We may need to verify a request before acting on it.

Updates

We may update this policy as our CRM and integrations evolve. The effective date above identifies this version.